Last Updated: September 28, 2026

At Barrel Vault, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you're not satisfied, we're here to help.

1. Return Eligibility

We accept returns within 30 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition.
• The product must be returned in its original packaging, including accessories and included components.
• Proof of purchase or an order confirmation must be provided.

Items showing signs of use, damage caused by the customer, or missing components may not qualify for a refund.

2. How to Initiate a Return

To request a return, email support@barrelvaultcase.com with the following information:

• Your order number.
• The reason for the return.
• Photos of the product, if applicable.

Once your request is approved, we will provide instructions for returning the item. Please do not send products back without receiving return instructions.

3. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to process the refund.

Original shipping charges are non-refundable, except where required by law or where the return is due to our error.

4. Return Shipping Costs

Customers are responsible for return shipping costs for returns due to a change of mind, ordering the wrong product, or other reasons unrelated to a product defect or our error.

If your item arrives damaged, defective, or incorrect, Barrel Vault will cover reasonable return shipping costs or provide another appropriate resolution.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number and photos showing the issue. We will review the claim and, where appropriate, provide a replacement, repair, refund, or other suitable resolution.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

6. Exchanges

We currently handle exchanges by having customers return eligible items and place a new order for the desired product.

If your item is defective or incorrect, contact us so we can assist you with a replacement.

7. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please contact us. We will work with the shipping carrier to investigate the shipment and determine the appropriate next steps.

8. Cancellations

If you need to cancel an order, contact us as soon as possible. We will attempt to cancel orders that have not yet been processed or shipped.

Once an order has shipped, it will be subject to our return policy.

9. Contact Us

For questions about returns, refunds, or exchanges, contact:

Barrel Vault Customer Service
Email: support@barrelvaultcase.com
Website: barrelvaultcase.com